FamilyNest Hub LLC (“FamilyNest Hub,” “we,” “us,” or “our”) is committed to safeguarding the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.familynesthub.com (the “Site”) and use our services. By using the Site, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of data to provide, improve, and enhance your experience with our services.

Personal Information

We may collect information necessary for processing transactions and customer support, such as your name, email address, phone number, shipping address, and payment details.

Usage Data

We may collect data about how you interact with our Site, such as your IP address, browser type, device information, time spent on pages, and navigation patterns. This data helps us monitor, secure, and improve the Site.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to provide personalized content, track usage, and analyze trends. You can control cookie settings in your browser. For more details, please refer to our Cookies Policy.

2. Tools on Our Website

We provide access to tools such as the Sleep Disorder Symptom Checker, Quality Sleep Calculator, and Mattress Size Calculator to enhance your experience.

No Data Collection or Storage

The tools available on our Site were created by FamilyNest Hub and are designed solely for users to perform calculations or receive insights. We do not collect, store, or process any information entered into these tools. All inputs and outputs remain local to your device or session and are not transmitted to our servers or shared with any third parties.

Third-Party Integrations

These tools are fully developed and maintained by FamilyNest Hub. There are no third-party integrations or external data sharing involved in their functionality.

Usage Data

We may collect anonymized, aggregate usage data to analyze how often these tools are accessed or interacted with (e.g., frequency of clicks). This data does not include or link to any specific inputs or user information.

3. How We Use Your Information

We use your data responsibly and for specific purposes, including:

  • Order Processing and Fulfillment: To process your transactions, fulfill orders, and provide customer support.
  • Communication: We may use your information to send service-related notifications, respond to inquiries, and offer updates on your orders. You may receive promotional emails, but you can opt out of these at any time.
  • Service Improvement: Usage data helps us analyze site performance, ensure security, and optimize your experience.
  • Legal Compliance: We may use or disclose your data as necessary to comply with applicable laws, regulations, or legal obligations, including responding to lawful requests from public authorities.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data in specific situations:

  • Service Providers: We work with trusted third-party vendors to support essential business functions such as payment processing, order fulfillment, marketing, and analytics. We ensure these vendors uphold high standards of data privacy.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our customers, business partners, or others.
  • Business Transfers: If FamilyNest Hub undergoes a business transfer, merger, acquisition, or sale, customer data may be transferred. We will notify you of any such transfer and any subsequent changes in data protection.

5. Security of Your Information

We prioritize your data security. FamilyNest Hub employs SSL encryption and other physical, administrative, and technological measures to protect your personal information. However, please be aware that no method of electronic storage or transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on applicable laws, you have certain rights concerning your data:

  • Access and Update: You can review and update your personal information by logging into your account or contacting us directly.
  • Deletion: You may request the deletion of your data, subject to certain legal and contractual obligations.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.

7. Children’s Privacy

FamilyNest Hub does not target its services to children under 18. We do not knowingly collect or solicit information from children without verifiable parental consent. If we learn that we have collected personal data from a minor without appropriate consent, we will delete it promptly.

The tools on our Site are also not designed for use by children under 18. Since we do not collect any information from these tools, there is no risk of inadvertently collecting data from minors.

8. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to FamilyNest Hub’s Site and services. We do not control, endorse, or assume responsibility for the privacy practices of third-party sites. Please review their privacy policies before sharing personal information.

9. Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. This period may extend beyond the end of your relationship with us as required by legal or regulatory obligations.

10. Changes to This Privacy Policy

FamilyNest Hub may update this Privacy Policy to reflect changes in our practices or applicable law. Any changes will be posted on this page, and, where appropriate, notified to you via email. Please review this policy periodically for updates.

Contact Us

If you have questions about this Privacy Policy or how we protect your data, please Contact Us.