Effective Date: 28 October 2024
At FamilyNest Hub LLC, we are committed to delivering your orders quickly and securely. Below is an outline of our shipping practices to help you understand our process from order placement to delivery.
1. Shipping Locations
FamilyNest Hub currently ships exclusively within the United States. We do not provide international shipping at this time.
2. Order Processing Time
Our team typically processes orders within 1-2 business days from the time the order is placed. During peak times, such as holidays or special promotions, this timeline may be extended slightly. You will receive a confirmation email as soon as your order has been processed and prepared for shipment.
3. Shipping Methods and Delivery Times
We offer free standard shipping on all orders within the United States. Delivery generally takes 3-7 business days once shipped, though delivery times may vary depending on your location and carrier schedules. Please note that carrier delays are beyond our control, but we strive to ensure timely delivery.
4. Order Tracking and Notifications
After your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor your shipment’s progress through the carrier’s tracking system.
5. Delivery Issues
For any delivery concerns, including delays, misdelivered items, or address changes, please contact our customer support team. We will work with the shipping carrier to resolve any issues promptly.
6. Damaged or Lost Packages
If your package is damaged or lost in transit, notify us within 14 days of the estimated delivery date. We will assist with filing a claim with the shipping carrier and, if appropriate, arrange for a replacement or refund.
7. Returns and Exchanges
Please refer to our Return Policy for details on eligibility, processes, and timelines regarding returns and exchanges.
8. Changes to This Shipping Policy
FamilyNest Hub reserves the right to update this Shipping Policy as needed. Any changes will be posted on our website, and we recommend reviewing this policy periodically for the most current information.
9. Contact Us
For questions about this Shipping Policy, Contact Us.